Complaints by Telephone
WHEN TELEPHONING TO COMPLAIN ABOUT OUR SERVICES, PLEASE HAVE THE FOLLOWING INFORMATION READY TO HELP EXPLAIN THE PROBLEM AND FIND A SOLUTION.
- Call us on +44 (0) 161 791 1480
- Make a note of what you want to say
- Note the date, time, what is said and by whom
Complaints by Post
WHEN WRITING TO COMPLAIN ABOUT OUR SERVICES, PLEASE INCLUDE THE FOLLOWING INFORMATION TO HELP EXPLAIN THE PROBLEM AND FIND A SOLUTION.
- Write to us at: Drummonds Limited | Blackwell House | Guildhall Yard | London | EC2V 5AE.
- Tell us about your complaint in as much detail as possible.
- Let us know if we can call you by telephone or email you to discuss your complaint.
Complaints by Email
WHEN EMAILING TO COMPLAIN ABOUT OUR SERVICES, PLEASE INCLUDE THE FOLLOWING INFORMATION TO HELP EXPLAIN THE PROBLEM AND FIND A SOLUTION.
- Email us at: complaints@drummondsltd.co.uk (if you have a general enquiry please email claims@drummondsltd.co.uk instead)
- Tell us about your complaint in as much detail as possible
- Let us know if we can call you by telephone to discuss your complaint